Nuffield Health & Wellness Promotion - Terms & Conditions
Fitness & Wellbeing Terms & Conditions

  • Free Day membership offer

  • Offer only available at participating locations and the offer is non transferable.
  • Subject to availability and at Club Manager’s discretion.
  • Pass holders must call their local club to book an appointment before visiting the centre. Failure to book an appointment in advance may result in refused entry into the club.
  • Pass holders must bring photo identification to their appointment.
  • Day membership offer excludes any paid for activities e.g. treatments, health MOT, physiotherapist, session with wellbeing advisor and paid-for classes.
  • Only one 6 week summer per person this year.
  • Minimum aged 18 years.
  • Entry to the club is subject to these terms and conditions and the Terms of Use of the Club (please refer to your local club for details). Facilities, fees and classes vary per club. You use the club facilities at your own risk. We recommend getting medical advice before doing any physical activity.
  • If you are over 18, you can invite guests to your club. Each guest will have to pay a fee to be entitled to enter that club and use the facilities. You can get details of these fees at your club. Your guests must sign in at the club’s reception and fill in an exercise questionnaire at the start of each visit. Your guests may not be able to use the facilities without written confirmation from their doctor if any concerns about exercise arise from their exercise questionnaire.
  • You must make sure that your guests keep to these terms and conditions (where these apply) and the Terms of Use of the Club (please refer to your local club for details).
  • We can refuse to let a guest into any of our clubs and we may ask a guest for ID before they can enter a club
  • Your guest does not need to be with you to visit the club (unless we say otherwise) as long as they have a current and valid guest invitation card.
  • There is no cash alternative.
  • Nuffield Health reserves the right to end or vary this promotion at any time.

 

Nuffield Health Privacy Policy / Data Protection

Registration Data and certain other information about you is subject to The Nuffield Health Privacy Policy. For more information, please see their full privacy policy at http://www.nuffieldhealth.com/privacy.  

You agree that Design and Deliver Marketing & Nuffield Health may access, preserve, and disclose Your account information and details provided by You to My Nuffield Health: (a) for the purpose of providing the services to You; (b) for the purpose of administering Your account in accordance with the standard operating procedures of Nuffield Health or its affiliated companies; and (c) if required to do so by law or in the good faith belief that any such access, preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce this EULA; (iii) respond to claims that any Services violate the rights of third-parties; (iv) respond to Your requests for customer service; or (v) protect the rights, property, or personal safety of Nuffield Health, its users and the public. 


Design and Deliver Marketing Ltd Privacy Policy

GENERAL

These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

Design and Deliver acts as a Disclosed Agent for third party suppliers. When Design and Deliver is acting as a Disclosed Agent this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your registration with us. Where we act as a Disclosed Agent, this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. 

Design and Deliver Marketing Ltd values your privacy. This privacy policy is to let you know how we look after your personal information. Should we ask you to provide certain information by which you can be identified when using this website or app, then you can be assured that it will only be used in accordance with this privacy statement. This includes what you tell us about yourself, what we learn by having you as a user, and the choices you give us about what marketing you want us to send you. This policy also tells you about your privacy rights and how the law protects you.

Design and Deliver may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

OUR PRIVACY PROMISE

We promise to keep your data safe and private. We promise not to sell your data and to give you ways to manage and review your marketing choices at any time.

WHEN WE COLLECT INFORMATION ABOUT YOU

We may collect personal information from you during your use of the website, such as when you register for services, an offer or when you participate in competitions, questionnaires and surveys. We may also collect information, when you contact us (via phone, email, live chat or social media), and when you provide certain content to Design and Deliver, for example testimonials and customer reviews. Additionally, we may collect personal information via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies (for further information on cookies, please see the ‘How we use cookies’ section.

WHAT INFORMATION WE COLLECT ABOUT YOU AS A DESIGN AND DELIVER CUSTOMER

The type of information we may collect includes:

  • Name
  • Contact information: email address and telephone number, and name and number of your designated emergency contact
  • Location information: postcode and IP address and Latitude, Longitude when allowing location on the app
  • Details of the device used to contact us
  • Your marketing communication preferences
  • Details of your previous visits to the website or app
  • Other information relevant to customer surveys and/or offers or competitions
  • Information connected with reviews you leave on our website or app

 

WHAT INFORMATION WE COLLECT ABOUT YOU AS A GYM OR VENUE OPERATOR

Where an individual has provided their personal details as contact information for their business we may collect the following personal data:

  • Name
  • Contact information: email address and telephone number(s)
  • Details of the device used to contact us
  • Details of your previous visits to the website or app
  • Other information relevant to operator surveys

 

WHAT WE DO WITH YOUR PERSONAL INFORMATION

Design and Deliver will use your personal information for a number of different purposes, which are listed below, along with which of the reasons we rely on to do so.

PROVIDING THE FUNCTIONALITY OF OUR PLATFORM

 

We engage in these activities to manage our contractual relationship with you.

Examples:

  • To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.
  • To ensure that our website functions properly and is optimised for your computer or device and to store your preferences and settings.
  • To enable you to register for our services and to verify your identity and authority to use our services.

 

TO ALLOW YOU TO MAKE USE OF THE SERVICES WE PROVIDE

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, or with your consent.

Examples:

  • For registering your details with Design and Deliver
  • To verify your identity prior to gaining access to any of the venues listed on the site
  • To ensure that you receive the details required to be able to access the gyms or venues listed on the site
  • To send information to you regarding changes to gyms or venues you have previously expressed interest in

 

TO SHARE MARKETING COMMUNICATIONS THAT WE BELIEVE MAY BE OF INTEREST TO YOU

We engage in this activity with your consent, or where users have actively registered on the nuffieldhealthoffer.co.ukr website within the six months leading up to 25/05/2018, on the basis of legitimate interest.

Examples:

  • To send promotional emails regarding new products, special offers, community posts or services available, and/or to contact you by text message regarding certain services or information you have requested. You can opt out of marketing at any time.

 

ACCOMPLISHING OUR BUSINESS PURPOSES

 

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, because we have a legitimate interest, or with your consent.

Examples:

  • For data analysis, for example, to improve the efficiency of our services and the platform.
  • For fraud and security monitoring purposes, for example, to detect and prevent cyber-attacks or attempts to commit identity theft, and enhancing the safety on our website and app.
  • For developing new products, features or services and for enhancing, improving or modifying our platform and your onsite experience
  • For identifying usage trends, for example, understanding which parts of our platform are of most interest to users.
  • For operating and expanding our business activities, for example, understanding which parts of our platform are of most interest to our users so we can focus our energies on meeting our users’ interests.
  • For legal compliance. In rare circumstances, we may have to use and disclose information we have about our users in order to exercise or protect legal rights or defend against legal claims under applicable law.
  • For customer service and incident resolution purposes

 

ANALYSIS OF PERSONAL INFORMATION FOR BUSINESS REPORTING AND PROVIDING PERSONALISED SERVICES

 

We engage in the activities because we have a legitimate interest

Examples:

  • We may provide personalised content on the website or on marketing channels dependent on your personal details and preferences
  • For internal record-keeping purposes, operations and analysis
  • We may use your location information to ensure the gym coverage on the website matches customer demand

To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or fraud detection information, from third party service providers and/or partners, and combine it with information we have about you in order to improve the service and marketing that you receive from Design and Deliver.

WHO WE SHARE YOUR INFORMATION WITH

Design and Deliver will only share your personal information with trusted third party partners and providers when absolutely necessary for business administration, customer delivery, operational, analytical or other purposes. Except with your expressly given consent, we will only share your personal information as described in this Privacy Policy.

Selected personal information including your name and contact details will be made available to any gym Partner whose venues you visit for the following purposes:

  • Contact Details: for the sole purpose of contacting you to arrange fulfillment of your offer.
  • Your Name: for verifying your identification upon arrival at the venue.

 

THIRD PARTY SERVICE PROVIDERS

In order to provide our service, we may need to provide your information to our trusted third party service provider, for example:

  • Our technology service providers used for the functioning of our platform
  • Our customer service platform providers so you can interact with our customer service team
  • Our marketing, sales and market/customer research service providers, including our CRM tools
  • Our analytical service providers who provide us with business analysis to understand our customers and gym partners better.

If you would like further information on the specific service providers we share your information with, please do contact us on info@designanddeliver.co.uk.

Unless otherwise described in this Policy, we may also share the information that we collect from you through the website with affiliates, agents, contractors, employees, and other service providers, and also according to law, at the request of a law enforcement agency or in compliance with any court order.

As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions or where there is any change of control of Design and Deliver, personal information may be among the transferred assets.

We will not sell, distribute or lease your personal information to third parties unless we have your permission, are required by law to do so or it is required for the provision of our services as detailed above. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

SECURITY

Data security is of great importance to us. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website or app.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. It is important to note that once you have used these links to leave our site, we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and these sites are not governed by this privacy policy.

COOKIES AND TRACKING

When you visit nuffieldhealthoffer.co.uk or any websites related to Design and Deliver you may notice some cookies that aren't related to Design and Deliver itself. We don't control the setting of these cookies and we suggest you check the third-party websites for more information about their cookies and how to manage them.

Some of the business partners that may set cookies on nuffieldhealthoffer.co.uk and it’s related websites include:

WEBSITE/COMPANY PURPOSE
Bing Ads, Facebook Ads, Google Adwords, Hubspot Track our advertising, marketing and referral activity and performance. We use the information collected by these cookies to help us determine where our ads, marketing and referral activity will be most effective both online and offline and to improve our ad targeting.
Facebook Connect Allow registration and use of our website using a Facebook account.
Google Analytics, Convert, Mouseflow, New Relic, Qualaroo, Polldaddy, Survey Monkey These platforms collect data that helps us understand how our website performs and how customers enter, navigate and use our website to further improve our customer experience.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

YOUR RIGHTS

The following is a list of the rights you have under Data Protection legislation. Not all these rights apply in all circumstances.

THE RIGHT TO BE INFORMED

You have the right to be informed in a concise, transparent, intelligible, and easily accessible way about how we use your personal information.

THE RIGHT OF ACCESS

You can make what is called a subject access request for a copy of the information we hold about you.

THE RIGHT TO RECTIFICATION OR CORRECTION

You have the right to have inaccurate information corrected and incomplete information completed. If the information we need to deliver our services to you changes, please tell us about this as soon as possible. If you would like to review, correct or update personal information that has been previously provided to us by you, you may log in to your account, click on “Settings” and update your information. For example, if you would like to change your email address or phone number.

THE RIGHT TO RESTRICT PROCESSING

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Where you have provided your consent to the processing of your personal information by Design and Deliver you may withdraw your consent at any time by sending a communication to Design and Deliver specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, you have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing and pending the verification whether the legitimate grounds of Design and Deliver override your own.

THE RIGHT TO DATA PORTABILITY

You have the right in some circumstances to have the data you have provided to us sent to you or provided to another person or business in an electronic machine-readable format.

THE RIGHT TO OBJECT

You will normally have the right to object to how we intend to use your information based on your individual circumstances. You have an absolute right to object to us using your personal information for the purpose of direct marketing at any time. You can update your communication preferences at any time.

RIGHTS IN RELATION TO AUTOMATED DECISION MAKING AND PROFILING

You are entitled to require Design and Deliver not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Design and Deliver will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.

THE RIGHT TO ERASURE

We generally retain your personal information for a period of 3 years after your last active use of our website or app (in line with our legal obligation to keep order information for this duration for tax, legal reporting and auditing obligations).

You have a right to have some or all of the information we hold about you erased in some circumstances. This is known as the right to be forgotten. If you no longer want us to keep your information, you can request that we erase your personal information. If you have objected or complained about how we have used your information or its accuracy you may not want it to be deleted until your complaint has been resolved. Please note that if you request the erasure of your personal information:

  • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.

If you want to exercise any of your rights, please contact the Data Protection Officer on info@designanddeliver.co.uk (FAO Data Protection Officer) and we will act upon your request within 1 calendar month. Please note that we will only be able to accept a request from the email address the account in question is registered to. If you no longer have access to this email address, we will need you to verify your identity once the request has been received, the 1 month actionable period will start from the date your identity has been successfully verified.

MAKING A COMPLAINT

Please let us know if you are unhappy with how we have used your personal information. We would always appreciate the opportunity to resolve your complaint for you in the first instance. You can contact us by emailing info@designanddeliver.co.uk. You also have the right to complain to the regulator and to lodge an appeal if you are not happy with the outcome of a complaint. In the UK, this is the ICO, who can be contacted here: https://ico.org.uk/concerns/.

REVISIONS TO THIS PRIVACY POLICY

We may revise this privacy policy from time to time. The most current version of this privacy policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our website.

  • INFORMATION ABOUT US AND HOWTO CONTACT US

If you have any questions or if you have any complaints, please contact Design and Deliver Marketing Ltd. You can contact us by telephoning Our customer service team at 01442 866655 or by e-mailing Us at info@designanddeliver.co.uk .